Training Testing

Your email address:

Your full name (first last):

Office:

1. How can you electronically report your time?

a. Interactive Voice Response from the member’s phone

b. The Authenticare app on your smartphone

c. Authenticare app on MCO issued tablet

d. All of the above

2. If you are sick or your member is sick or needs a different schedule for the day?

a. You should call your local office no later than Monday of the next week

b. You should call your local office before the member’s scheduled check in time

c. You should complete a VAVF

d. You don’t need to do anything

3. If you do not check in and check out properly using the app or IVR, what will happen?

a. You will lose your member

b. You will be notified about a missed visit by email from system or phone call from IC

c. You will not be paid for the time.

d. Both B and C

4. If your member goes to the emergency room or hospital or any facility, you should:

a. Continue to provide services as scheduled.

b. Call the office to report the incident and not provide any services until the member is released and you call your office to confirm when you can re-start the schedule.

c. Wait until the next week to re-start services

d. Ask the member if there’s anything you can do to help instead of the regular services.

5. Services can be provided out of town without prior approval

True

False

6. What should you do if you are unable to check in or miss a check in or check out?

a. Complete a VAVF

b. Call your office immediately while in the member’s home and leave voicemail after hours

c. Take a screenshot of your member’s call log showing the date and time of the visit

d. Both B and C

7. Why is it important for members to have backup caregivers?

a. The member will never receive care

b. Employees get the reward of helping a member in need

c. Members need to be informed of everything in advance

d. Backup caregivers make sure that members have steady care

8. If you have an issue reporting time, you MUST call the office immediately (leave voicemail after hours). Why?

a. You will not be paid for time you did not correctly report in EVV

b. You should not wait to see if the office calls you

c. If you report less time (than the schedule), your paycheck will be decreased.

d. All of the above

9. The geo-fence includes the member’s home and a small area around it, such as the backyard. Check in/check out is tracked by GPS coordinates. Why is this important?

a. HSD and the MCO’s strictly monitor and enforce this Centennial Care program requirement.

b. So the system knows where the member lives

c. If you check in/check out from outside the geo-fence, the claim will have an error and you will not be paid for the time reported for that day/visit.

d. Both A and C

10. Services can be provided outside the member’s home if you:

a. Check in/check out from the member’s home before running errands and support services are on the member’s IPoC

b. Check in/check out correctly on the app while running errands

c. Call the office to request permission first

d. None of the above

11. When your member is hospitalized, what day or days can you get paid for?

a. The day they are released

b. The days they are in the hospital

c. The day they are admitted for services provided BEFORE he/she was taken to the hospital

d. None of the above

12. If your member needs a permanent change in schedule, you should

a. Just start to work the new schedule

b. Contact your local office to find out what to do and when to start new schedule (A schedule change needs to start on a Sunday and must be submitted no later than Thursday prior to the new work week.)

c. Update the IPoC in the member’s folder and submit to your local office (without prior approval)

d. B and C are correct

13. If you have not received a check in the mail and would like to have it reissued, what should you do?

a. Wait 7 business days and call the office to have your check reissued

b. Nothing

c. Go to the post office and try to find out what happened to your check

d. All of the above

14. IC is NOT allowed to create a claim or adjust claims except for HSD/MCO approved reasons only?

True

False

15. Your member has a doctor appointment during your scheduled time, you should:

a. Check in and check out as normal

b. You and the member agree to change the schedule for the day and you notify your office before you check in

c. After notifying your office: Before the appointment, check in/check out from member’s home, then after the appointment, check in/check out again and finish schedule up to allocated hours on the IPoC

d. Both B and C

16. Which of the following are true:

a. Use your phone to check in/out using the mobile app and use the member’s phone to check in/out with IVR.

b. IC can create a claim just by you calling and reporting a problem.

c. If you have a problem checking in, you should still try to checkout at the end of your shift.

d. Both A and C

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About the Author: Fran Bunker

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About the Author: Fran Bunker

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